Support

On Characters, tap a portrait directly and wait for the saved sample to load. Check your device volume, the browser’s tab mute setting and whether sound is going to headphones or another output. Tap Stop, then the portrait again. Samples need a connection to download; speech is never started automatically.

If it still fails, include your device, browser, character name and any on-screen error in a support email.

Customer-kit setup instructions are still being developed. The planned kit has two complete interchangeable devices for each cat. Website demos do not activate a real device, register your cat or provide live location tracking.

Follow the development evidence for what has been demonstrated and what still needs checking.

Open Try the app and choose Loui or Fluffy. Explore its C&C, Calendar and Wellbeing, then switch cats to see their separate records. This household stays separate from your own account.

Record the time, device or unit label, connection status and the last action you tried. If BCHQ shows an unknown or stale status, treat it as unverified rather than current evidence. Staff should check measured Connections and Device bench information in BCHQ before changing services.

Use the support email draft below. Don’t include account passwords, private microphone recordings or access tokens.

Choose Staff login. On the BCHQ PC, open the private sign-in screen. The first administrator creates the initial account there, then adds staff accounts under Business → Staff accounts.

Administrators manage access; operators can save operational changes; read-only staff can view records. Another device also needs the authorised private connection. This is staff access to the development dashboard.

Ask a BCHQ administrator to reset it under Business → Staff accounts. A reset signs out existing staff sessions. There is no public password-reset email service. If no administrator can sign in, contact Simon for recovery on the BCHQ PC.

You can request launch-date news and product updates on the launch-updates page. It checks availability before accepting your email and permission. Trial places are not currently offered. Exploring the website does not reserve a kit, trial place or investment opportunity.